Returns

We hope you love your Hello Hildur item(s) as much as we do. But if you do want to make a return, note that we don't have return labels in our packages. Instead, you send an e-mail to hello@hellohildur.se. You can return your order for up to 14 days from receiving it.

 Returns policy

  • All items must be returned in their original condition, with tags attached.
  • The products must not be used
  • The product must not be washed
  • The product must not smell of perfume/cigarettes/etc
  • The product must not be stained (perfume, make-up or deodorant stains)
  • Worn pieces will not be accepted for return.
  • All returns (both full-priced and sale items) have to be shipped back to us within 14 days of delivery.
  • Make sure the parcel is securely sealed, to avoid any damage on the item(s) you are sending back.

Please remember to be careful while trying out the item(s) at home, it is your responsibility that the item(s) are returned in the original condition. 

Return fee

  • Sweden: 75 SEK

Return process

If you want to make a return, please send an e-mail to hello@hellohildur.se. Send all relevant order information such as order number and the email address that was used for your purchase. Please make sure to enter all information requested.

After the registration of your return you will receive a confirmation email, with all further instructions as to how to proceed with return shipping. Once we have received and approved your returned items, a refund will be made to you in the sum of the returned items value, and refunds are credited via your choice of payment.

Our standard time for processing returns is 14 days from the time we receive the returned package. You will receive a notification email when the return is completed. It may take a few days before you see the transaction on your account. Please note, the initial shipping fee and return cost will not be refunded and any eventual billing fee is not refundable.

Defective or incorrectly supplied products

All items should be in perfect condition upon delivery. If you receive a product that is either defective or incorrect, you are eligible for a replacement or a corrected item. In this situation, it's important to reach out to us promptly, but no later than 14 days after receiving your order. They will provide you with additional information and a return label. Make sure to return the product unused, as products that were incorrectly supplied must also be returned unused.

It's important to note that before returning any products that were wrongly supplied or damaged, you must inform us via hello@hellohildur.se

Claims

If you suspect that your order has been damaged or is faulty, please send an email to hello@hellohildur.se, with your order number and accompanying photos that illustrate the problem.